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Ngage! Contact/Call Center Experience
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Ngage! Business Engagement Systems' Founder & President, Michael Sims, is widely regarded as one of the country's foremost experts in the development and management of modern contact/call center operations.
During a national conference in 2014, an independent moderator remarked, "I'd be willing to wager that just about every Call Center today utilizes some process, technique, or technology that Mr. Sims had a hand in developing or improving at some point in the last two decades."
After two decades, he continues to push the industry forward with cutting-edge applications and ideas.
In fact, Ngage! is attracting international attention for it's practical application of modern neuro-science to create hyper-effective employee engagement & development programs, customer experience & quality enhancement processes, and sales & marketing initiatives.
We know you're frustrated, or you wouldn't be on this page. But the fact is, your problems aren't unique. No matter what type of call center you operate or process you support...the challenges are very similar:
(People tell us that they sub-consciously nodded their heads as they read through the list. Did you?)
By combining our years of experience and expertise with our innovative, scientifically-based engagement systems, we deliver proven solutions to EVERY one of these common call center challenges. Guaranteed.
Based on Michael's leadership, Ngage! presents a powerful record of experience, expertise and success...
...in every type of Contact/Call Center operation:
...with virtually every kind of operational process:
...in supporting different types of clients/customers:
...in utilizing every category of workforce:
...in a WIDE variety of industries:
...with Call/Contact Center organizations of every size:
During a national conference in 2014, an independent moderator remarked, "I'd be willing to wager that just about every Call Center today utilizes some process, technique, or technology that Mr. Sims had a hand in developing or improving at some point in the last two decades."
After two decades, he continues to push the industry forward with cutting-edge applications and ideas.
In fact, Ngage! is attracting international attention for it's practical application of modern neuro-science to create hyper-effective employee engagement & development programs, customer experience & quality enhancement processes, and sales & marketing initiatives.
We know you're frustrated, or you wouldn't be on this page. But the fact is, your problems aren't unique. No matter what type of call center you operate or process you support...the challenges are very similar:
- Recruiting
- Staffing Levels
- Training
- Agent Quality
- Agent Attendance
- Agent Turnover
- Agent Development/Progress
- Agent Engagement & Attitude
- Supervisory Staff Selection
- Supervisory Staff Development/Growth
- Leadership Development
- Script & Process Development
- Script & Process Adherence
- Consistent Productivity
- Process Quality
- Quality Assurance
- Customer/Contact Experience
- Business Image/Reputation Management
- Data/Lead Acquisition
- Data/Lead Management
- Measurements & Reporting
- ACD/Dialer Technology Selection
- ACD/Dialer Administration
(People tell us that they sub-consciously nodded their heads as they read through the list. Did you?)
By combining our years of experience and expertise with our innovative, scientifically-based engagement systems, we deliver proven solutions to EVERY one of these common call center challenges. Guaranteed.
Based on Michael's leadership, Ngage! presents a powerful record of experience, expertise and success...
...in every type of Contact/Call Center operation:
- Outbound
- Inbound
- Online Chat/SMS
- Email Response
- IVR
- Blended
...with virtually every kind of operational process:
- Sales & Acquisition
- Customer Service & Support
- Tech Support/Help Desk
- Appointment Setting
- Lead Generation
- Order Processing
- Fund Raising
- Data Management
- Surveys
- Back Office & Fulfillment
- Third Party Verification
...in supporting different types of clients/customers:
- Business to Business
- Business to Consumer
- Business to Government
- Internal Help-Desk
- Blended
...in utilizing every category of workforce:
- Domestic Facility-Based
- Domestic Remote/In-Home
- Off-Shore Facilities
- Blended
- W-2 Employees
- 1099 Contractors
...in a WIDE variety of industries:
- Financial Services
- Technology
- Software
- Online Services
- Communications
- Insurance Services
- Business Services
- Transportation & Shipping
- Industrial Supply
- Warehousing & Storage
- Accommodations
- Retail
- Wholesale
- Catalog
...with Call/Contact Center organizations of every size:
- Start-ups (>20 FTEs)
- Small Operations (Single/Multi-Location / 20-100 FTEs)
- Mid-Size Operations (Single/Multi-Location / 100-350 FTEs)
- Large Scale Operations (Multi-location/Multi-National / 350-2000+ FTEs)
No matter your business...or the workforce you utilize...or the types of call center processes you rely upon...or the size of the Center that you manage...to a large degree...Call Center issues are...well...Call Center issues...so, you can trust that we'll be able to understand your needs, and add value to your efforts. Call Centers represent a pain point and a management challenge in most organizations...but nothing is any more fun to analyze and refine. We hope you'll give us the chance to combine our experience with yours...to have some fun and find some solutions!