Call Centers are both people and process intensive. The ability to cost-effectively recruit, the progress and productivity of it's people, the quality of their efforts, and the average length of their employment, often mark the line between struggle and success for a call center operation.
Managing a call center operation represents one of the most challenging business environments from which to produce consistent performance, quality, and cost-efficiency. If you run one you understand.
No one understands it better than Ngage! Our innovative Call Center Engagement Systems were born out of this dynamic and demanding business terrain. In fact, we've been building and expanding cost-effective, high performance call centers for over two decades.
We've directed some of the most rapid expansions and dramatic turnarounds in the call center industry. We've overcome obstacles and produced improvements that most onlookers declared impossible.
The secret...it's no secret at all! The solution to just about every challenge Call Centers face sits right in front of you...out on the floor...wearing a headset...leading a small team, and making or taking calls, texts, and emails.
That's right...it's people. Develop effective team leadership, and effectively Recruit, Retain, Develop, and Engage people, and as Tony Hsieh, CEO of Zappos, says "most of the other issues tend to take care of themselves."
That's much easier said than done right? Absolutely,
But, by combining the most sophisticated call center processes and work-flow designs, with our leading edge people principles and practices, we've developed complete, integrated Call Center Employee Engagement Systems that SOLVES the people equation and ALL of the issues that go along with it.
Managing a call center operation represents one of the most challenging business environments from which to produce consistent performance, quality, and cost-efficiency. If you run one you understand.
No one understands it better than Ngage! Our innovative Call Center Engagement Systems were born out of this dynamic and demanding business terrain. In fact, we've been building and expanding cost-effective, high performance call centers for over two decades.
We've directed some of the most rapid expansions and dramatic turnarounds in the call center industry. We've overcome obstacles and produced improvements that most onlookers declared impossible.
The secret...it's no secret at all! The solution to just about every challenge Call Centers face sits right in front of you...out on the floor...wearing a headset...leading a small team, and making or taking calls, texts, and emails.
That's right...it's people. Develop effective team leadership, and effectively Recruit, Retain, Develop, and Engage people, and as Tony Hsieh, CEO of Zappos, says "most of the other issues tend to take care of themselves."
That's much easier said than done right? Absolutely,
But, by combining the most sophisticated call center processes and work-flow designs, with our leading edge people principles and practices, we've developed complete, integrated Call Center Employee Engagement Systems that SOLVES the people equation and ALL of the issues that go along with it.
While industry pundits all around us were proclaiming the death of the domestic call center, the operations we've been a part of thrived.
In fact, we recently helped drive an outbound, B2B call center-based sales organization to #18 on the Inc. 500 list...by expanding the call center operation by 600% in less than a year...while dramatically improving process quality and contact experience! (So, in case you doubted it, high-performing, cost-efficient domestic call centers are alive and well.)
You can't produce that kind of growth and improvement unless you effectively Recruit...Retain...Develop...and Engage the people wearing those headsets out on the floor...and that's what our principles and practices help you do.
Ngage! offers EVERY call center that same explosive growth potential that #18 on the Inc. 500 enjoyed...through our highly refined, scientifically-based, Call Center Employee Engagement Systems.
In fact, we recently helped drive an outbound, B2B call center-based sales organization to #18 on the Inc. 500 list...by expanding the call center operation by 600% in less than a year...while dramatically improving process quality and contact experience! (So, in case you doubted it, high-performing, cost-efficient domestic call centers are alive and well.)
You can't produce that kind of growth and improvement unless you effectively Recruit...Retain...Develop...and Engage the people wearing those headsets out on the floor...and that's what our principles and practices help you do.
Ngage! offers EVERY call center that same explosive growth potential that #18 on the Inc. 500 enjoyed...through our highly refined, scientifically-based, Call Center Employee Engagement Systems.
Sound complicated...it's not. By utilizing our step-by-step design and integration process, it's actually sort of simple...easy to implement and quick to produce measurable results...IF you have a process.
Sound expensive? It's not that either. That's the beauty of a well-developed process. Surprising cost-efficiency.
Sound expensive? It's not that either. That's the beauty of a well-developed process. Surprising cost-efficiency.
STEP ONE: Will your Center benefit from our Engagement Systems?
That's an easy one to answer. Click on the link below and complete our Discovery & Perspectives Survey at the bottom of the page.
That's an easy one to answer. Click on the link below and complete our Discovery & Perspectives Survey at the bottom of the page.